Pavan Bagai is the head of enterprise wide business operations and service delivery across all the business lines and geographies. He is responsible for managing operations for Outsourcing, Transformation and EXL LifePRO® businesses and leading global technology and infrastructure. In the last eight years at EXL, Pavan has played a leading role in operations and several strategic initiatives including the inception of Transformation business and capability development through inorganic and organic means. Pavan joined EXL after a 17-year career at Bank of America where he held senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe. Pavan is an alumnus of St. Stephen's College, Delhi, India and holds an MBA from Indian Institute of Management, Ahmedabad, India.